Returns & Exchanges

At Mattel Creations, we want you to be completely satisfied with your premium apparel and limited-edition collectibles. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive a confirmation email once our warehouse has processed your refund.